At English Rural, we firmly believe that our people are our greatest asset. Their dedication, expertise, and commitment to our mission are crucial in delivering exceptional services to you, our residents, and strengthening our rural communities.
Here's an update on our team and how we're investing in their development to better serve you:
KEY HIGHLIGHTS
Expanded Resident Services Team: We've strengthened our team to enhance our customer-oriented approach, with a particular focus on increasing visibility and accessibility to you.
Professional Development: We continue to invest in staff training and development, supporting career growth and professional qualifications. This approach ensures our team has the skills and knowledge to provide you with the best possible service.
Regulatory Compliance: We've conducted a comprehensive audit of our staff team to identify any gaps in skills or qualifications needed to meet new regulatory competency standards. Plans are being developed to provide necessary training and support.
Diversity and Inclusion: We're committed to creating a more inclusive workplace. We've commissioned an external review to provide fresh insights and actionable recommendations to further improve our approach to equity, diversity, and inclusion.
Staff Satisfaction: We're delighted to report that 96% of our staff would recommend English Rural as an employer. This high level of satisfaction reflects our positive workplace culture and effective employee engagement strategies.
Board Development: Our Board has undergone an external effectiveness review, leading to improvements in succession planning, appraisal processes, and increased resident input in governance processes.
LOOKING AHEAD
We're working on enhancing internal communication between different departments to improve overall service delivery.
We're developing plans to increase resident voice in our governance processes.
We'll continue to attract high-calibre Board and Committee Members to ensure strong governance and strategic direction.
ROYAL PATRON: HRH The Princess RoyalHONORARY PRESIDENT: Sir Peter Dixon
BOARD:Mark Pragnell: ChairHenry Lee: Vice ChairRobert Glendinning: Chair, Group Audit & Risk CommitteeGraham Oliver: Chair, Group Finance & Resources CommitteeMonica Burns: Board MemberRebecca Murphy: Board MemberSarah Nield: Board MemberPhilip O'Dwyer: Board MemberAvril Roberts: Board MemberHilary Whipp: Board Member
CHIEF EXECUTIVE'S OFFICE:Martin Collett: Chief ExecutiveKaren Eagles: Governance & Executive Support ManagerDavid Barrowcliff: Head of CommunicationsJames Crawford-Smith: Communications & Administrative OfficerRory Weal: Strategic Policy Lead - Rural Homelessness
RESIDENT SERVICES:Kathryn Harrison: Resident Services DirectorJade Clark: Senior Housing ManagerHousing Managers: Kelly Vanderson, Luke Versteeg & Tom CogginsCharlotte Priebe: Customer Services ManagerAlena Morris: Senior Customer Services AdvisorCustomer Service Advisors: Dee Charles, Dawn Cridland & Erika FrancisTom Sandy: Senior Repairs & Maintenance SurveyorRepairs & Maintenance Surveyors: Andy Farrar, Graham Mann & Steve FuscoJanette Spence: Asset & Compliance Manager
Terri Browning: Sales & Lettings ManagerMichelle Groom: Sales & Lettings Administrator
Rob Glendinning: Board Member Responsible for Complaints
DEVELOPMENT:Richard DeVille: Development DirectorNick Hughes: Regional Development ManagerWendy Farrell: Development Project Manager
FINANCE:Eddie Smy: Finance DirectorFerdi Lachica: Finance ManagerLorna Murdoch: Accounts SupervisorJoanne Binks: Management AccountantMeti Hysenaj: Finance AssistantHawazen Hamzeh: Accounts Assistant
CO-OPTED COMMITTEE MEMBERS:Group Audit & Risk CommitteeAlistair Nappin (Independent Member)
Group Finance & Resources CommitteeClaire Morris (Independent Member)
This year, we've placed an even greater emphasis on actively listening to our residents' voices and needs. Our team has embraced this approach wholeheartedly, finding innovative ways to engage with residents across our dispersed rural locations. I'm immensely proud of how our staff consistently go above and beyond to support our residents and deliver on our mission of providing quality, affordable rural housing.
