Residents at the Heart of Our Decisions
Residents play a vital role in shaping how we plan and deliver our services.
Over the past year, we’ve strengthened our commitment to involving residents at every level - from everyday service feedback to strategic decision-making.
Your experiences, insights, and ideas are helping us build services that reflect what really matters to you.
We’ve expanded opportunities for residents to take part, including focus groups, workshops, and direct conversations with Board Members.
This year, residents have influenced our approach to repairs procurement, grounds maintenance, and communications, as well as contributed to work on energy efficiency and sustainability.
By listening closely and acting on what you tell us, we’re creating a stronger partnership – one that makes our homes, communities, and organisation better connected, more transparent, and more responsive to your needs.
These arrangements ensure resident influence into how we plan, deliver and measure services.
Resident needs data gathering exercise and feedback influencing service delivery and policy
The Resident Scrutiny Group selected the themes to be discussed across the year
Resident Focus Groups have explored key topics including anti-social behaviour, energy efficiency and grounds maintenance, helping to shape how we deliver services.
Resident Board Members have been recruited, strengthening accountability and ensuring decisions reflect lived experience.
Board Members met residents directly across the year.
