Resident's
Handbook
English Rural Housing Association would like to take this opportunity to welcome you as a resident and we hope that you will enjoy living in and looking after your new home.
Moving in
Living in your home
Repairs
Moving On
Thank you for reading the
Resident's Handbook
The resident handbook offers you a guide to the services offered by English Rural and an indication of what is expected of you as a resident.
Please keep your handbook in a safe place along with your tenancy agreement or lease as you will find the information in both of these documents useful during your time as a resident with English Rural.
About Us
English Rural Housing Association was established in 1991 to provide affordable rented and shared ownership housing for local people in villages in England.
We are a not-for-profit organisation registered with charitable rules with the Register of Friendly Societies under the Industrial & Provident Societies Act and are a member of the National Housing Federation.
A Board of Management oversees the work of English Rural. The Board is made up of voluntary members from various parts of the country and with different areas of expertise, two of which are resident representatives.
As well as our Head Office in London, English Rural has several regional offices in the areas we operate and a dedicated Regional Housing Manager who covers your area. English Rural aims to provide quality affordable homes in rural communities and offers an efficient, responsive service to all residents.
Equal Opportunities
English Rural is committed to providing equality of opportunity and treatment for all, respecting the needs of all residents and partners in service delivery, employment, and community participation. We are committed to embedding diversity into the core of our business operation to ensure nobody will be discriminated against.
We will apply these principles in carrying out our activities and we will seek to apply them to work undertaken for us by external contractors and to organisations working in partnership with us.
English Rural expects all residents to show respect to their neighbours, employees, and external contractors and not to harass or discriminate against anybody due to their race, religion, sex, sexual orientation, gender reassignment, marital or civil status, disability, or age. Any form of harassment is considered a serious breach of tenancy or lease and such a breach may lead to legal proceedings against the party who is responsible.
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